We know plans can change, so we’ve designed an industry-leading cancellation policy that’s flexible for our customers and supports our drivers.
Cancellations within 12 hours of the ride will be billed 50% of the price quoted in the contract, if your service has been assigned and dispatched you will be charge 100% of the base rate.
Failure to contact our office in the event that you do not see your driver right away will result in the client being charged the full amount. There will be no refund issued if you fail to contact our office.
Why do you charge a late cancellation fee? When you make a reservation, we ensure that a chauffeur and vehicle are reserved just for you and blocked from receiving any additional work. This fee goes towards paying a driver who has missed out on revenue because of the late cancellation.