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To Any Destination on time 24/7 Airports, Ports, Hotels and Home

If we are fifteen minute late,
you ride is FREE, guarantee.

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GROUP & CHARTERS

Let us help you plan and execute
your next special event

Sedan - SUV Limo
Stretch Limousines
10 - 14 passenger van
28 passenger Mini Bus
49 - 54 passenger Motor Coach

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TOURS, EXCURSIONS, SIGHTSEEING, ATTRACTIONS AND MORE

Thinks to do in Key West, Miami,
Fort Lauderdale and Orlando

Rates starting at $60.00/Hr

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Check Rates and Book Your Ride Now
ONE WAY - HOURLY - PERSONAL DRIVERS
Having trouble? Call us
+1 (305) 400-9642

FAQ’s

General Questions

Does Traveller Solution offer discounts on rides?

Yes we do.

  • If you reserve round trip you get 10% discount.
  • Go to Transfer Packages and choice the best deal.
  • Frequent Ride Program is the best for you.
  • Create a Account and you get 10% discount for the next trip.

For more information about any of this program please call us or sent to us a email.

What if I lost something in a Traveller Solution car? Do you have a ‘Lost and Found’?

Traveller Solution has a Lost and Found department. Carmel is not liable for lost items left behind in any vehicle by a passenger, but we do have a Lost and Found inquiry procedure. If you suspect you have left an item in a Carmel affiliated vehicle, please call us at 1-800-238-2885 or 786-277-5991 and speak with a dispatcher. If the driver finds your item and can bring your item to you, there will be a minimum surcharge of $20 to be given to the driver at the time of delivery. If the driver is not able to immediately redeliver your lost item to you, call as soon as possible or sen to us a email. Please provide your name, contact number, reservation telephone number, and date of trip along with a brief description of the item. Please note that it may take 2-3 business days for the Lost and Found Department to retrieve your item (if it is found). Once and if your item has been received from the driver, Lost and Found will contact you and provide you with options of how you can pick-up or receive your item. Please note: Our Lost and Found Department is open Monday – Friday between the 9:00 am and 5:00 pm. It is closed on weekends. Traveller Solution is not liable for lost items left behind in any vehicle by a passenger, but we will do whatever we can to help you find it.

Can you guarantee that you driver will be at the Airport on time?

Our drivers always make the best effort to arrive on time, however at times it is difficult to predict road traffic and other situations outside of our control. These instances are very rare and we can almost guarantee that our drivers will always be on time.

If we are fifteen minute late,
you ride is FREE, guarantee. (only in airports)

Complaint Procedures?

We take complaints seriously and we will investigate every complaint fairly. Please provide as much information as possible when making complaint, i.e. (Date, time, location, driver number, reason for complaint).

Please copy and paste this link in your browser or you can click on Incident Report and fill out.

http://travellersolution.com/customer-care-support/incident-report/

 

 

I have a small child, do I need to bring my own seat?

If your child is under the age of 5, legally your child must be in a car seat. You can reserve a child seat during the booking process, for an additional fee. In some case we provided the car seat for free depending of the services.

In order to ensure the safety of the child and proper installation of the car seat. The law requires the passenger perform the installation.

How much should I tip the chauffeur?

Gratuities are at the discretion of the passenger (A customary tip for appreciation of service is generally between 15% to 20%). Exceptions include: Charge accounts, 3rd party payments, reservations of our 13 person passenger vans, SUV’s, stretch SUV’s and all stretch limousines are charged a mandatory 20% gratuity.

 

Can you provide transportation for large events?

Yes. We routinely handle large groups of more than 500+ clients. Better yet, we have staff dedicated to bringing more than 5+ years of operational experience and event management expertise to help you coordinate the details of your event and ensure that no detail goes unnoticed.

Do you allow pets?

Yes we do.

If I have ‘stops’ on the way to my destination, how much do they cost?

Charges may vary, please see term and conditions.

Is your company licensed and Insured?

Yes, we are a fully licensed & Insured (PMC #: 30234-02)

http://search.sunbiz.org/Inquiry/CorporationSearch/SearchResults/EntityName/traveller%20solution%20llc/Page1

About Reservation

Changing Your Transfer Arrangements?

Subject to availability, you may change your transfer details any time up to 6 hours prior to your time of transfer. Please do this via calling us +1 786-277-5991.

How do I reserve cars service, Limousine or shuttle?

You can make a reservation through the website www.travellersolution.com or call us at 1 786-277-5991. Depending on which type of transfer, sometimes full payment in advance is required. All major credit cards are accepted and Paypal.

What is the Traveller Service “Service Guarantee”?

After you have received your confirmation number, we guarantee that your vehicle will be waiting for you on the requested date at the reserved location and time.

How much time in advance do I need to make a reservation for your tours and / or transportation?

We recommend you confirm your tour and / or transportation with us as soon as possible to ensure availability. Nonetheless we welcome last minute reservations and are more than happy to search for availability and accommodate your request.

How I can change my reservation?

To change a reservation please call us on the phone at the number listed under CONTACT US on this page. Please have your reservation number ready.

Where does Traveller Solution provide car service, Limo and Shuttle?

Serving Miami, Broward, Palm Beach  and Orlando area . Rides can be booked in advance using any of our reservation methods.

What information is collected during booking and how is this information used?

Any information you provide to us when booking is confidential and never shared with a third party.

All transactions with Traveller Solution and partners take place on a secure server using SSL encryption technology to ensure your personal and payment details are protected. To prevent the unauthorized use of your credit card when the credit card is not physically present in the car we require Credit Card Authorization Form to be completed and send to us along with a clear photocopy of both sides of your credit card. Traveller Solution LLC and Partners will charge your credit card after your ride has been completed. A deposit is required for some vehicles including stretch limousines for weddings and proms or buses.

How many passengers and bags can each vehicle type accommodate?

If your passenger/bag count exceeds the limits, you will need to upgrade the vehicle type or reserve an additional vehicle. TLC safety regulations prohibit passengers and bags from riding in the front seat of the vehicle. The driver has the right to refuse the ride if the passenger/bag count exceeds the limits of the vehicle. This will result in extra charges for you, so please book accordingly.

Airport and Port Pick-Ups

Will the driver have a sign at the airport or port looking for our group?

Curside Pick up unles you have already paid meet and greet baggage service. Depending of the transportattion service in some cases this service is free.

A) At Fort Lauderdale airport: Where we will pick you up?  TERMINAL 1: The driver will be waiting for you inside the terminal where the bags are collected on that flight, if for some reason the driver is not there please go to the Tiki bar is in the center of the terminal and wait there until the driver will call you, do not leave the terminal to the street unless the driver will call. TERMINAL 2, 3 and 4: The driver will be waiting for you inside the terminal where the bags are collected on that flight, if for some reason the driver is not there please go to the Meeting Point is in the center of the terminal and wait there until the driver will call you, do not leave the terminal to the street unless the driver will call.

B) At Miami Airport: The driver will be waiting for you inside the terminal where the bags are collected on that flight, if for some reason the driver is not there, please call us at 1786-277-5998.

C) At Port of Miami or Port Everglades: The vehicle waits at the respective holding area until they receive your call. At that time, the vehicle will pull around to the baggage claim area to pick up your party. The phone number for the driver/dispatch office will be provided to you in your transportation confirmation.

Do I need to have a meet and greet service? Is there an additional charge?

Meet and greet service is in some cases does not included, but  for groups traveling in our 8 or 14 passenger vans at no additional cost depending of the service.. Due to airport and port regulations, larger groups are required to have separate assistance at an additional cost if they wish to be met with a sign. Otherwise, you may contact our 24-hour dispatcher’s number upon arrival so we may proceed for pick up. Our vehicles will be waiting at the respective holding area according to flight or ship’s arrival time.

What happens if I miss my pickup? What is the policy for a No-Show?

A “No-Show” will be charged the full rate.  If you cannot locate your chauffeur at the designated pickup point on your reservation, call our dispatchers toll-free at 1 800-238-2885 / 786-277-5991 so that our team can connect you with your driver without delay and you can avoid a “no show” charge.  In the event that your plans change, or you miss your flight, call 786-277-5991 as soon as possible, since a cancellation, even a few hours before pickup, may not result in any charge to you.

Is there enough space for my luggage?

Absolutely! We have small and large trailers that help with your luggage for group more than 10 passengers.

What if I don’t have a cell phone?

Please contact our Toll Free Number from all public phones in the major Miami or Fort Lauderdale airport: 1 800-238-02885 or the regular number 1 786-277-5991.

How do I know if my service has arrived? How do I identify my driver?

For all other service types, our driver will be on location by the time indicated on your trip confirmation. If you don’t see your driver at the reserved time, simply call the number on your trip confirmation and we will locate the driver for you.

What if my flight is early or delayed?

Our operators will track your flight and adjust your reservation accordingly in the event of a delay or early arrival. Please make sure that you provide us with your airline and flight number at time of booking. 

For most airport pickups, our driver will meet you at baggage claim for domestic flights, and outside of customs for international flights, and will hold a sign with your name (additional fee applies). Just look for a sign with your name on it, and if you don’t see it, simply call the number on your trip confirmation and we will locate the driver for you.

For all other service types, our driver will be on location by the time indicated on your trip confirmation. If you don’t see your driver at the reserved time, simply call the number on your trip confirmation and we will locate the driver for you.

We monitor all flights. Don’t worry the driver will be there waiting for you.

About Payments

We accept Visa, MasterCard, American Express, Discover and Cash.

Does the driver accept credit cards or cash?

Our drivers are authorized to receive any method of payment either in cash or by credit card. All reservations must be guaranteed with a credit card. All Transaction by credit card have a extra charge.

Traveller Solution charge extra if we pay by credit card?

Yes we do. ALL PAYMENTS MADE THROUGH TRAVELLER SOLUTION LLC WITH CREDIT CARD HAVE AN EXTRA CHARGE OF 10% UNLESS YOU PAY CASH.

Will I get a receipt of my ride?

Yes, you will receive an e-receipt as soon we charged your credit card.

The amount of my final receipt doesn’t match the quote provided to me?

Please check to see if any tolls, parking, credit card commission or wait time was added to your service as stated in the confirmation. If we are wrong please call and we will get a solution.

When I use a credit card, do I have to present the card to the driver?

Yes. When you reserve, you should give your credit card number to the operator or enter it online, for approval purposes only. However, you MUST bring the card with you and present it to the driver for processing at the completion of the trip.

About Shuttle Van From FLL To Port Miami

Where and how do I meet the shuttle at the FLL Airport?

You will receive a final email confirmation containing your Pickup Location at the FLL Airport. Please have your cellphone ON at the time of the pickup just in case the driver has difficulty finding you. You need to be at the designated pick up area.

STOP 1: Between Terminal # 1 & 2
FOR SW, AIRTRAN, UNITED, ALASKA, FRONTIER, VIRGIN , ALLEGIANT & VISION AIRLINES: Outside the baggage claim, you need to turn RIGHT ( facing the street ) and go to the Shuttles & Limo pick-up area located at the end of the terminal 1, between terminal # 1 and 2.

STOP 2: Between Terminal # 2 & 3
FOR DELTA, AIR CANADA: Outside the baggage claim area, you need to turn RIGHT ( facing the street ) and go to the Shuttles & Limo pick-up area located at the end of the terminal 2, between terminal #2 and 3.

STOP 3: Between Terminal # 3 & 4
FOR AMERICAN, CANJET, SUNWING, US AIRWAYS, JET BLUE & BAHAMAS AIR: Outside the baggage claim area, you need to turn RIGHT ( facing the street ) and go to the Shuttles & Limo pick-up area located at the end of the terminal 3, between terminal # 3 and 4.

FOR SPIRIT, WESTJET, SUN AIR AND ALL INTERNATIONAL FLIGHTS: Outside the baggage claim area, you need to turn LEFT ( facing the street ) and go to the Shuttles & Limo pick-up area located at the beginning of terminal 4, between terminal #4 and 3.

FOR those passengers that are not arriving on any flight, please meet the shuttle at  STOP 1.

What happens if my flight gets delayed?

We track all the flights and we will switch you to the next shuttle available as long as you are arriving between 10:00 AM to 1:10 PM.

Where will I catch the shuttle at the Port of Miami?

Pickup location is outside the cruise ship. Every terminal has a designated passenger pickup & drop off area. You will see all the vans picking passengers from that area.

What time should I schedule my shuttle from the Port? I don’t know what time I will be off the ship!

Most cruises start letting passengers off the ship between 7:30 AM to 11:00 AM, but you still need to get your luggage and pass customs & immigration. If you have an early flight and want to take the 8:00 AM or 9:00 AM Shuttle, you must carry your own luggage off the ship. They always let the passengers with their own luggage disembark first. Everybody need to be off the ship between 9:00 AM to 9:30 AM or the next shuttle will be ready at 11:00 AM. if you want to take the shuttle early pick up you need to pay extra.

What happens if I can’t get off the ship on time?

If you miss your scheduled shuttle between 9:00 AM to 9:30 AM, please call our office to let us know. You have to wait for the next shuttle at 11:00 AM.

How will I recognize my shuttle at the Port of Miami?

We will contact you about 30 min prior to your scheduled shuttle, just to confirm you will make it. You need to call us back as soon as you clear customs so we can send the shuttle driver to look for you at the designated pickup area. We will let you know the driver’s name and the vehicle’s #.

Charter Buses

What is the booking process?

Once you have submitted a request for a quote either online or by phone, you will be contacted by an Account Executive. You will be required to sign a reservation confirmation as well as make a deposit when booking an order.

How far in advance should I reserve a bus?

Traveller Solution Charter Buses service does sell out quickly depending on where and when you need the service. Remember, these buses are used by schools and colleges, churches and private groups, corporation and government accounts all year long. We suggest booking as soon as you know you’ll need the service.

Is there a discount for renting more than one bus?

Typically, when booking 2 or more buses in a single area you will receive a quantity discount. Discounts are always dependent on availability and time of year. $120 per hour estimate cost for each bus.

Do I pay for parking, tolls and Tips?

Parking are not included in your quote and are the responsibility of the customer. Toll and Tips are included in your quote. $120 per hour for each bus are the estimate quote.

If I don’t need the bus for the whole day, do I still need to pay for it all day?

Typically, operators have a 4 or 5 hour minimum on their buses. However, there are some operators who offer a transfer rate if you have a one-way short trip (i.e. Airport Transfer). Check out our Traveller Solution Charter Buses pricing to learn more or ask an account executive.

What forms of payment are acceptable?

We  accept American Express, VISA, Master card and Discover. Please contact us if you need special arrangements for payment, we are very flexible and eager to work with you. We just let you know that any payment with credit card have a extra charge.

How Much Does Renting a Bus Cost? How much is it to Charter Bus?

Traveller Solution charter Buses varies based upon the specific trip that you are looking to do. The estimate $120 per hour for each bus, 4 to 5 hours minimum.

Still have a question? No problem. Send us an e-mail to info@travellersolution.com now and we’ll get right back to you with the information you need.