FAQ's / HELP

 

Is your company licensed and Insured?
What is the cancellation Policy?
Can you provide transportation for large events?

Yes. We routinely handle large groups of more than 500+ clients. Better yet, we have staff dedicated to bringing more than 10+ years of operational experience and event management expertise to help you coordinate the details of your event and ensure that no detail goes unnoticed.

Does Traveller Solution offer corporate services?

Yes, we do.
Having an account makes it easier to control your bookings, print receipts yourself and track any of the activity that occurs in your account.

How do i go about booking a coach for my group?

Step 1) Determine a general itinerary including date(s) of trip, pickup and drop off times plus the trip origination and destination locations.

Step 2) Call, e-mail or use our online reservation system to check availability and obtain a quote.

Step 3) No matter how you inquire with Traveller Solution and Partners we will provide you a written quote via e-mail. Please check the quote for accuracy and respond with any changes. Note that changes could alter the quote price. The quote will stay valid in our system pending receipt of a deposit for two weeks. If a deposit is not received within 2 weeks the quote will be cancelled.

Step 4) If you want to book the trip send us the required deposit within two weeks of receiving the quote. You can coordinate a quote with a sales agent or through our website booking system.

Step 5) After receiving the quote we will send you a contract via e-mail.

Step 6) The balance of the trip is due two weeks prior to the trip. Without payment in full the bus reservation will be deemed invalid.

Note that charters not paid in full prior to the trip date are subject to cancellation.

I have a small child, do I need to bring my own seat?

If your child is under the age of 5, legally your child must be in a car seat. You can bring your own child seat and there will be no additional charge for that. You can reserve a child seat during the booking process, for an additional fee. In some case we provided the car seat for free depending of the services.

In order to ensure the safety of the child and proper installation of the car seat. The law requires the passenger perform the installation.

Do you allow pets?

Yes we do. Depending of the size could be add a extra.

is it important to create an account?

You do not need a Traveller Solution  account to make a reservation via our website.  Registering ensures we’ve got important information – including your contact info, frequently used addresses, frequent flyer accounts, etc. – making future reservations quicker and easier. Also, you are able to view previous rides, cancel your reservation online, or view the details of upcoming rides.

How do i book a car? (sedan, SUV, limousine, shuttle, mini bus or bus)

You can make a reservation through the website www.travellersolution.com or call us at +1 305.400.9642 Depending on which type of transfer, sometimes full payment in advance is required. All major credit cards are accepted and Paypal.

Where does Traveller Solution provide transportation shuttle limo car service?

Serving Miami Dade (Miami), Broward (Fort Lauderdale), Palm Beach  and Orlando area . Rides can be booked in advance using any of our reservation methods. We do service at any time in anywhere.

What is the Traveller Service “Service Guarantee”?

After you have received your confirmation number, we guarantee that your vehicle will be waiting for you on the requested date at the reserved location and time.

Changing Your Transfer Arrangements?

Subject to availability, you may change your transfer details any time up to 6 hours prior to your time of transfer. Please do this via calling us +1 305.400.9642 or send to us a email asap.

How much time in advance do I need to make a reservation for your tours and / or transportation?

We recommend you confirm your tour and / or transportation with us as soon as possible to ensure availability. Nonetheless we welcome last minute reservations and are more than happy to search for availability and accommodate your request.

What information is collected during booking and how is this information used?

Any information you provide to us when booking is confidential and never shared with a third party. We use the Stripe platform for credit card payment. Click here https://stripe.com/ if you want to get more information about credit card payment.

All transactions with Traveller Solution and partners take place on a secure server using SSL encryption technology to ensure your personal and payment details are protected. To prevent the unauthorized use of your credit card when the credit card is not physically present in the car we require Credit Card Authorization Form to be completed and send to us along with a clear photocopy of both sides of your credit card. Traveller Solution LLC and Partners will charge your credit card after your ride has been completed.

How many passengers and bags can each vehicle type accommodate?

In the Sedans: 3 passengers with maximum 2 large pieces of bags and carry-ons.( no carry-ons accepted inside vehicles).
In the SUV’s: 6 passengers with maximum 4 large bags and carry-ons.
In the Van’s: 8 passengers with maximum 7 large bags and carry-ons. On 10 passenger vans there are allowed 8-10 large bags. 14 Passengers vans available.

All the large bags should be transported only in the trunk, no large bags or carry-ons are allowed inside the vehicles.

If your passenger/bag count exceeds the limits you will need to upgrade the vehicle type or you can reserve an additional vehicle.

Transportation safety regulations prohibit passengers and bags from riding in the front seat of the vehicle.

The driver has the right to refuse the ride if the passenger/bag count exceeds the limits of the vehicle, which will result in extra charges for you, so please book accordingly.

What is the booking process?

Once you have submitted a request for a quote either online or by phone, you will be contacted by phone or email. You will be required to sign a reservation confirmation as well as make a deposit when booking an order.

Your reservation or book will be confirmed when you have already paid. In some cases you can pay direct to the driver.

What if my flight is early or delayed?

Our operators will track your flight and adjust your reservation accordingly in the event of a delay or early arrival. Please make sure that you provide us with your airline and flight number at time of booking. 

For most airport pickups, our driver will meet you at baggage claim for domestic flights, and outside of customs for international flights, and will hold a sign with your name (additional fee applies). Just look for a sign with your name on it, and if you don’t see it, simply call the number on your trip confirmation and we will locate the driver for you.

For all other service types, our driver will be on location by the time indicated on your trip confirmation. If you don’t see your driver at the reserved time, simply call the number on your trip confirmation and we will locate the driver for you.

Do you provide meet and greet service at the airport and port?

Yes, we provide curbside pickup at no additional cost or meet & greet for a fee. (for domestic flight the meet and greet is FREE), the customer will pay what is spent in parking.
You must chose the option when making the reservation and enter your flight info as well.

A) Airports: The driver will be waiting for you inside the terminal where the bags are collected on that flight.

B) Ports: The vehicle waits at the respective holding area until they receive your call. At that time, the vehicle will pull around to the baggage claim area to pick up your party.

call the driver that was assigned to you.  If for some reason the driver is not there or you do not find, please call us at +1 305.400.9642.

Our vehicles will be waiting at the respective holding area according to flight or ship’s arrival time.

What happens if I miss my pickup? What is the policy for a No-Show?

A “No-Show” will be charged the full rate.  If you cannot locate your chauffeur at the designated pickup point on your reservation, call our dispatchers +1 305.400.9642 so that our team can connect you with your driver without delay and you can avoid a “no show” charge.  In the event that your plans change, or you miss your flight, call +1 305.400.9642 as soon as possible, since a cancellation, even a few hours before pickup, may not result in any charge to you.

What time should I schedule my car from the Port? I don’t know what time I will be off the ship!

Most cruises start letting passengers off the ship between 7:00 AM to 11:00 AM, but you still need to get your luggage and pass customs & immigration. If you have an early flight, you must carry your own luggage off the ship. They always let the passengers with their own luggage disembark first. Call your driver o company 30 min before you get off the ship make sure everything are under control.

Can you guarantee that you driver will be at the Airport on time?

Our drivers always make the best effort to arrive on time, however at times it is difficult to predict road traffic and other situations outside of our control. These instances are very rare and we can almost guarantee that our drivers will always be on time.

If we are fifteen minute late,
you ride is FREE, guarantee. (only in airports)

What forms of payment are acceptable?

we do accept all major credit cards (American Express, VISA, Master card and Discover). Also you can pay by Paypal, cash or bank transfer. We work with Bank of America.

Please contact us if you need special arrangements for payment, we are very flexible and eager to work with you. We just let you know that any payment with credit card have a extra charge.

Traveller Solution charge extra if we pay by credit card?

Yes we do. ALL PAYMENTS MADE THROUGH TRAVELLER SOLUTION LLC AND PARTNERS WITH CREDIT CARD HAVE AN EXTRA CHARGE OF 5% UNLESS YOU PAY CASH.

When I use a credit card, do I have to present the card to the driver?

Yes. When you reserve, you should give your credit card number to the operator or enter it online, for approval purposes only. However, you MUST bring the card with you and present it to the driver for processing at the completion of the trip.

Will I get a receipt of my ride?

Yes, you will receive an e-receipt as soon we charged your credit card.

Do I pay for parking, tolls and Tips?

Parking and toll are not included in your quote and are the responsibility of the customer. Tips are included in your quote. f you’d like to tip the driver extra for his great service, we will be appreciate.

The amount of my final receipt doesn’t match the quote provided to me?

Please check to see if any tolls, parking, credit card commission or wait time was added to your service as stated in the confirmation. If we are wrong please call and we will get a solution.

Are there any hidden fees?

No hidden fees. You can see everything you paid in your reservation or final invoice.

The calculator calculates the base rate from point to point or hourly rates,as per your request you might ask for extra stops, a child car seat or any other extra service that is chargeable.

Please read your Term and Conditions before do a book because everything s very clear there.

Can i book and pay for a ride for someone else?

Yes you can, using our website,
You will need to enter passenger information in the ride details, including the best number to contact the passenger, also your info on the, Additional Contact” including your phone. For payment method, you can enter/use your credit card information.

You must to sign up the credit card authorization form.

Information about shuttle to sawgrass mills mall
What is the different between private and share tour?

Private tours will only include your group and the guide/driver. These tours offer the most personalized attention, and several will allow you to dictate the locations visited during the tour.

Private tour is more expensive than share tour.

Are animals allowed on tours?

In most cases animals are not allowed to come with you on a tour with an exception being made for service animals.

If you do have a service animal who needs to come with you on a tour, be sure to contact the tour operator after you have booked to see if they need any special paperwork or information from you to allow your service animal.

Tours Cancellation Policy?

We understand your travel plans may change. With that in mind, Traveller Solution (Shuttle To Sawgrass Mall) and partners has a very simple cancellation policy: just give us 24 hours notice prior to your pickup time and you will receive a full refund. Refunds normally show up on your account within 3-5 business days.

Please note that Traveller Solution (Shuttle To Sawgrass Mall) cannot refund payment in the event of a No-Show, or if your reservation is cancelled with less than 24 hours prior to pickup time.

How far in advance should I reserve a bus?

Traveller Solution Charter Buses service does sell out quickly depending on where and when you need the service.

Remember, these buses are used by schools and colleges, churches and private groups, corporation and government accounts all year long. We suggest booking as soon as you know you’ll need the service.

A deposit is due within two weeks of receiving a quote. Payment in full is due two weeks prior to trip date.

Is there a discount for renting more than one bus?

Typically, when booking 2 or more buses in a single area you will receive a quantity discount. Discounts are always dependent on availability and time of year. $120 per hour estimate cost for each bus.

How do i go about booking a coach for my group?

Step 1) Determine a general itinerary including date(s) of trip, pickup and drop off times plus the trip origination and destination locations.

Step 2) Call, e-mail or use our online reservation system to check availability and obtain a quote.

Step 3) No matter how you inquire with Traveller Solution and Partners we will provide you a written quote via e-mail. Please check the quote for accuracy and respond with any changes. Note that changes could alter the quote price. The quote will stay valid in our system pending receipt of a deposit for two weeks. If a deposit is not received within 2 weeks the quote will be cancelled.

Step 4) If you want to book the trip send us the required deposit within two weeks of receiving the quote. You can coordinate a quote with a sales agent or through our website booking system.

Step 5) After receiving the quote we will send you a contract via e-mail.

Step 6) The balance of the trip is due two weeks prior to the trip. Without payment in full the bus reservation will be deemed invalid.

Note that charters not paid in full prior to the trip date are subject to cancellation.

If I don’t need the bus for the whole day, do I still need to pay for it all day?

Typically, operators have a 4 or 5 hour minimum on their buses. However, there are some operators who offer a transfer rate if you have a one-way short trip (i.e. Airport Transfer). Check out our Traveller Solution Charter Buses pricing to learn more or ask an account executive.

Can i bring food on the bus?

Your group can bring food on the bus, but is responsible for cleaning up the coach prior to trip end. We provides a garbage bag at the front of the coach to assist with this process. Any damage from food or drinks to the bus will be charged to the group.

Still have a question? No problem. Send us an e-mail to info@travellersolution.com now and we'll get right back to you with the information you need.