Term and Conditions

15% – 20% Driver’s Gratuity was suggested !

TravellerSolution Term & Conditions:

Payment Method: Cash / Credit Card.

If we are fifteen minute late, you ride is FREE, guarantee. (Restrictions apply. This only work in airports).

Reservation Requirements: Passenger can request to be picked up at the curbside (baggage claim exit door) if you do not see the driver please call 786-277-5991. Be advised that you must provide a credit card number 6 hours prior pick up to confirm your reservation. Keep your reservation number at all times for a better customer service. When booking one way or round trip transfers, you should enter complete flight information into your reservation (airline carrier, flight number and arrival/departure times). If you do not enter complete/accurate details, your transfers are not guaranteed.

Deposit: When you click Reserve, we will validate your payment card but it will not be charged. Credit Card IMPRINT REQUIRED or credit card authorization form by e-mail fort third parties. Hourly rates will include pick-up / drop-off and stops at no extra charge, there is a minimum of 4 hrs. for hourly services.  Services from any venues such as Stadiums and Arenas will have a surcharge of 1 Hour of waiting time in advance or convertered to an hourly service, Overtime might billed in one hour increment.

By providing your credit card information you authorize Traveller Solution to charge your card for any of the following charges: Tolls, Parking, Cancellation Fees, any kind of damages to vehicles (Includes Smoking and Sickness), extra stops, cleaning fee, ($1) one dollar per minute after 15 Minutes of waiting time, extra stops are billed $25.00 for stops of up to 15 – 20 mnts max, any services or reservations between 12:00 midnight and 5:00 AM. will have an extra night surcharge of $15.00 and 5% will be added automatically to your final bill for Credit Card Payments unless you pay cash to the driver. if you do not agree to any of these surcharges you can cancel at no charge.

Changes: Traveller Solutions and Partners will track your flight progress and adjust your pick up time based on any delays. If your flight is cancelled, there are no shuttle or limo service cancellation charges. Rates will not change once the reservation has been made.

Cancellations: cancellations within 12 hours of the ride will be billed 50% of the price quoted in the contract, if your service has been assigned and dispatched you will be charge 100% of the base rate. Failure to contact our office in the event that you do not see your driver right away will result in the client being charged the full amount. There will be no refund issued if you fail to contact our office. Why do you charge a late cancellation fee? When you make a reservation, we ensure that a chauffeur and vehicle are reserved just for you and blocked from receiving any additional work. This fee goes towards paying a driver who has missed out on revenue because of the late cancellation.

Airport Pickups: There is a 30 minute time allowance on Domestic flight arrivals and a 1 hour time allowance on International flight arrivals from the time the flight lands. After the time allowance wait time will be billed in 30 minute increments and will vary based on the hourly rate of the specific vehicle. The additional parking and airport fees will be added in addition.

Seaport Pickups: There is a 45 minute time allowance from the scheduled pickup time at the port. After the time allowance wait time will be billed in 30 minute increments and will vary based on the hourly rate of the specific vehicle. The additional parking and airport fees will be added as well.

Company is not liable in the event of mechanical breakdown while on charter and will only be responsible for making up lost time at a mutually agreed date. Not responsible for delays or trip termination due to weather or unsafe road conditions. The client assumes full financial liability for any damage to the van or limousine caused by client during the duration of the rental by them or any members of their party. Alcohol Consumption by minors and/or drug use by anyone is strictly prohibited by law. The driver has the right to terminate run without refund (if there is blatant indiscretion on the part of the client(s). Smoking is not permitted in all of our vehicles. Overtime will apply after the first 15 minutes of prearranged time describe on the run sheet. Not responsible for delays or trip termination in winter caused by unsafe road conditions (i.e.:severe weather, accidents, acts of nature, etc…) Not responsible for articles left in the sedan, van or limousine. As far as personal belongings, we recommend that all valuables be removed from the vehicle when left unattended. Traveller Solution and its employees will not be responsible for any lost, stolen or damaged articles. Traveller Solution will not be held responsible for any injuries caused by alcohol consumption, intoxication or failure to wear a seat belt.